Simply use our secure My Care Concept Portal de clientes, which offers you extensive services and information regarding your insurance coverage Care Au-Pair. If you do not yet have a customer portal account, you can register for the customer portal with just a few clicks!

In our My Care Concept customer portal, you will find all information on your insurance contract. You also have the opportunity to conveniently and easily change your contract details and to submit invoices and documents in the event of a claim.

We recommend you use our customer portal where you can easily do the following:

• Always have an overview of your contract details
• Fast and secure communication with Care Concept
• Keep the current status of your contracts always in view (e.g. contract expiration, problems with payment, etc.)
• Get notes on the payment modalities
• Presentar facturas (facturas médicas, recetas, etc.) / Presentar otros documentos (auto divulgación, prueba de entrada, etc.)
• Change your personal details and contact information
• Postpone the start of the insurance coverage
• Postpone the end of the insurance coverage
• Report the place of residency in the home country or a third country
• Change any bank/account details or issue a direct debit authorization
• Apply for a premium refund (only for the Care College Comfort / Premium plans)
• Extend, terminate or revoke the insurance

When using the My Care Concept Portal de clientes we can guarantee very fast turnaround times. Alternatively, you can also use the service portal, where processing may take a little longer.

Vea consejos sobre cómo registrar su cuenta del portal de clientes en forma de un vídeo explicativo. Vídeo explicativo

With our new Care Concept InvoiceApp, you can scan documents quickly and easily from anywhere with your cell phone or tablet and transmit them to us in a secure manner:
Care Concept InvoiceApp