If you need out-patient treatment, please present the treatment ticket sent to you with the confirmation – and signed by you – to the doctor. In order to save you unnecessary administrative expenses, we pay the insured benefits from the policy in Germany and Austria direct to the doctor, after deducting any applicable deductibles.
If undergoing in-patient treatment please get the hospital to request a cost acceptance declaration from Care Concept AG on fax number + 49 228 97735-922.
Prescription charges incurred – where you are entitled to them – will be reimbursed to the account number provided to us by the policyholder once we have received the corresponding medical invoices.
For out-patient or hospital treatment, please ensure that the statement from the doctor/hospital contains the following in formation:
- Name of the patient
- Duration of treatment
- Designation of the disorder
- Individual services by the doctor / hospital
Only original invoices will be accepted and have to be submitted with the treatment certification and your insurance number.Recipe costs will be restored to the account of the applicant after reception of the corresponding doctor's invoice.
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