Customer portal
In our customer portal, you always have an overview of your policies. You can upload invoices and easily adjust your policy details:
Submit bills/receipts (doctor’s bills, pharmacy receipts, hospital bills, self-disclosure)
Change your personal details and contact information
Postpone the start of the insurance coverage
Change any bank/account details
Extend or terminate the insurance
Customer portal Login / Registration
If your insurance number begins with S10, S14, S22, AGX3, HX1, S15, BG8, AG4, AG1, BG6, G10, HG1, G11, G04, AG5, HM1, CJG, CJP, CKP, S24, CD-, you cannot currently use our customer portal. Please click here.
When using the My Care Concept Customer portal we can guarantee very fast turnaround times. Alternatively, you can also use the service portal, where processing may take a little longer.