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In our customer portal, you always have an overview of your policies. You can upload invoices and easily adjust your policy details:
Customer portal Login / Registration
If your insurance number begins with S10, S14, S22, AGX3, HX1, S15, BG8, AG4, AG1, BG6, G10, HG1, G11, G04, AG5, HM1, CJG, CJP, CKP, S24, CD-, you cannot currently use our customer portal. Please click here.
When using the My Care Concept Customer portal we can guarantee very fast turnaround times. Alternatively, you can also use the service portal, where processing may take a little longer.
With our invoice app, you can easily scan receipts from anywhere with your cell phone and send them to us quickly and easily.
You can download the Invoice App via the Apple App Store or Google Play Store.
If you have already installed the app, you can find instructions for deletion here.
In case of medical emergencies outside our hours of operation (Mon - Fri, 9 am - 5 pm CET), please dial the following phone number:
+49 1803 977350.
For medical emergencies in the USA, Canada or Mexico, please contact MedCare International:
phone: +1 954-345-5650 (Mon - Fri, 9 am - 5 pm EST),
email: care-concept@medcareinternational.com (24 h)
You can easily report claims under our health insurance policies via our customer portal or our invoice app. For claims under travel cancellation and liability/accident insurance, please use the following forms:
Please note that the English translation is offered as a service for convenience only. The legally binding version is the German version.
Please note that the English translation is offered as a service for convenience only. The legally binding version is the German version.
