**Service**
Service portal	Email / Telephone	Contact form	How to reach us	Glossary	Ausländeramt

Care Concept - Service: Email/Telephone

**How to reach us:**
	Telephone You can reach us personally on +49 228 97735 44+49 228 97735-44 from Monday to Friday between 9:00 and 17:00 CET. You will find the telephone extensions for the individual departments below.		Contact form You are welcome to use our contact form. You can use many services quickly and conveniently in the My Care Concept customer portal. The e-mail addresses of the individual departments can be found below.
	Customer service portal You can find your contracts and use many services in the My Care Concept customer portal or in the Care Concept invoice app.		Street address You can visit us on site in Bonn: Care Concept AG Am Herz-Jesu-Kloster 20 53229 Bonn
	Live-Chat You can reach our colleagues in LiveChat from Monday to Friday between 9:00 and 17:00 CET.		Mailing address Please send postal requests to: Care Concept AG Postfach 30 02 62 53182 Bonn
	Emergency number for medical emergencies In case of medical emergencies outside our hours of operation (Mon - Fri, 9 am - 5 pm CET), please dial the following phone number: +49 1803 977350. For medical emergencies in the USA, Canada or Mexico, please contact MedCare International: phone: +1 954-345-5650 (Mon - Fri, 9 am - 5 pm EST), email: care-concept@medcareinternational.com (24 h)

You can reach our departments at the following telephone numbers:

**Customer Service**
responsible for answering questions regarding plans and advising and supporting new customers and interested parties.	Languages:
	Telephone:	+49 228 - 977 35 44+49 228 - 977 35 - 44
	Fax no.:	+49 228 - 977 35 944
	Email:

**China service**
responsible for all inquiries in Chinese: providing consultation to end customers, advising and concluding cooperation agreements, support of Chinese intermediaries and partners.	Languages:
	Telephone:	+49 228 - 977 35 88+49 228 - 977 35 - 88
	Fax no.:	+49 228 - 977 35 944
	Email:

**Partner cooperation**
responsible for consulting services and conclusion of group policies and cooperation agreements	Languages:
	Telephone:	+49 228 - 977 35 85+49 228 - 977 35 - 85
	Fax no.:	+49 228 - 977 35 944
	Email:

**Partner service**
responsible for all inquiries and cooperation partner relations	Languages:
	Telephone:	+49 228 - 977 35 55+49 228 - 977 35 - 55
	Fax no.:	+49 228 - 977 35 944
	Email:

**Policy administration**
responsible for questions regarding receipt of application, insurance confirmation, policy changes, extensions and terminations as well as group policies	Languages:
	Telephone:	+49 228 - 977 35 11+49 228 - 977 35 - 11
	Fax no.:	+49 228 - 977 35 911
	Email:

**Encashment/payment of premiums**
responsible for premium payments, direct debit transactions and payment reminders	Languages:
	Telephone:	+49 228 - 977 35 33+49 228 - 977 35 - 33
	Fax no.:	+49 228 - 977 35 933
	Email:

**Claims department/requests for reimbursement**
responsible for the assessment and reimbursement of doctor’s bills and prescriptions, assessment of liability claims, processingof all claims cases	Languages:
	Telephone:	+49 228 - 977 35 22+49 228 - 977 35 - 22
	Fax no.:	+49 228 - 977 35 922
	Email:

**Internet**
responsible for IT support, web design, integration of partner sites	Languages:
	Telephone:	+49 228 - 977 35 77+49 228 - 977 35 - 77
	Fax no.:	+49 228 - 977 35 35
	Email:

**Public relations/ marketing**
Are you looking for information, image material, research aids or do you have questions about the company? Simply call, fax or e-mail our PR office.	Languages:
	Telephone:	+49 228 - 977 35 0+49 228 - 977 35 - 0
	Fax no.:	+49 228 - 977 35 944
	Email:

**Additional inquiries**
For all remaining inquiries please send an e-mail to Telephone: 0800 977 35 00 0800 977 35 00 , Fax no.: 0800 977 35 35 0800 977 35 35( Toll-free German number ) In order to have access to direct dialing, you have to dial [0228] for Bonn instead of [0800]! You can reach our switchboard at: +49 228 97735-0 +49 228 97735-0

© Care Concept AG 2024

Data privacy Terminate contracts here