Your reliable
     health insurance partner abroad

You can reach our departments at the following telephone numbers

Sales department/collaboration

responsible for answering questions regarding plans, support of language schools, au pair agencies, agricultural enterprises, universities/colleges, embassies, Chinese and Turkish partners

Languages Sales department/collaboration Sales department/collaboration (english) Sales department/collaboration (turkish) Sales department/collaboration (chinese) Sales department/collaboration (spanish) Sales department/collaboration (french) Sales department/collaboration (russian)
Telephone : +49 228 - 977 35 44+49 228 - 977 35 - 44
Fax no. : +49 228 - 977 35 944
e-mail :

Brooker-Team

responsible for advice and conclusion of cooperative contracts, support of agents and partners (except Chinese)

Languages Sales department/collaboration / Partners Cooperations / Partners (english) Cooperations / Partners (turkish) Cooperations / Partners (french) Cooperations / Partners (russian)
Telephone : +49 228 - 977 35 55+49 228 - 977 35 - 55
Fax no. : +49 228 - 977 35 944
e-mail :

China team

responsible for all chinese inquiries: Chinese customers and partners

Languages : China team China team (chinese) China team (russian) China team (english)
Telephone : +49 228 - 977 35 88+49 228 - 977 35 - 88
Fax no. : +49 228 - 977 35 944
e-mail :

Policy/application

responsible for questions regarding application registration, insurance confirmation, contract modifications, extensions, termination of contract and framework agreements

Languages : Policy/application Policy/application (english) Policy/application (russian) Policy/application (polish) Policy/application (chinese)
Telephone : +49 228 - 977 35 11+49 228 - 977 35 - 11
Fax no. : +49 228 - 977 35 911
e-mail :

Encashment/payment of premiums

responsible for premium payments, direct debit transactions and payment reminders

Languages : Encashment/payment of premiums Encashment/payment of premiums (english) Encashment/payment of premiums (french) Encashment/payment of premiums (polish) Encashment/payment of premiums (chinese) Encashment/payment of premiums (russian)
Telephone : +49 228 - 977 35 33+49 228 - 977 35 - 33
Fax no. : +49 228 - 977 35 933
e-mail :

Claims department/requests for reimbursement

responsible for assessment and reimbursement of doctor’s bills and prescriptions, assessment of liability claims, processingof all claims cases

Languages : Claims department/requests for reimbursement Claims department/requests for reimbursement (english) Claims department/requests for reimbursement (french) Claims department/requests for reimbursement (turkish) Claims department/requests for reimbursement (polish) Claims department/requests for reimbursement (chinese) Claims department/requests for reimbursement (russian)
Telephone : +49 228 - 977 35 22+49 228 - 977 35 - 22
Fax no. : +49 228 - 977 35 922
e-mail

Internet

responsible for IT support, web design, integration of partner sites

Languages : Internet Internet (english) Internet (spanish) Internet (portugese)
Telephone : +49 228 - 977 35 77+49 228 - 977 35 - 77
Fax no. : +49 228 - 977 35 35
e-mail :

Additional inquiries
For all remaining inquiries please send an e-mail to
Telephone Fax no.

Telephone: 0800 977 35 00 0800 977 35 00 || Fax no.: 0800 977 35 35 0800 977 35 35[ Free of charge from the German fixed telephone network ]
In order to use the direct dialing, you have to dial [0228] for Bonn instead of [0800]!


You reach our switchboard under the telephone number: +49 228 97735-0 +49 228 97735-0


 Direct order

Care Concept AG
Your partner for health insurance abroad