Your reliable
     health insurance partner abroad

You can reach our departments at the following telephone numbers

Customer Service

responsible for answering questions regarding plans and advising and supporting new customers and interested parties.

Languages Customer Service Customer Service  (English) Customer Service  (Polish) Customer Service
Telephone : +49 228 - 977 35 44+49 228 - 977 35 - 44
Fax no. : +49 228 - 977 35 944
Email :
Partner cooperation                 

responsible for consulting services and conclusion of group policies and cooperation agreements

Languages Partner cooperation                   / Partners Partner cooperation                   / Partners (English) Partner cooperation                   (Chinese) Partner cooperation                 
Telephone : +49 228 - 977 35 85+49 228 - 977 35 - 85
Fax no. : +49 228 - 977 35 944
Email :

Partner service

responsible for all inquiries and cooperation partner relations

Languages Partner service Partner service (English) Partner service (Chinese) Partner service / Partners (Turkish)
Telephone : +49 228 - 977 35 55+49 228 - 977 35 - 55
Fax no. : +49 228 - 977 35 944
Email :
China service

responsible for all inquiries in Chinese: providing consultation to end customers, advising and concluding cooperation agreements, support of Chinese intermediaries and partners.

Languages : China service (Chinese) China service China service (Russian) China service (English)
Telephone : +49 228 - 977 35 88+49 228 - 977 35 - 88
Fax no. : +49 228 - 977 35 944
Email :

Policy administration

responsible for questions regarding receipt of application, insurance confirmation, policy changes, extensions and terminations as well as group policies

Languages : Policy administration Policy administration (English) Policy administration (Polish) Policy administration (Chinese) Policy administration (Spanish) Policy administration (French)
Telephone : +49 228 - 977 35 11+49 228 - 977 35 - 11
Fax no. : +49 228 - 977 35 911
Email :

Encashment/payment of premiums

responsible for premium payments, direct debit transactions and payment reminders

Languages : Encashment/payment of premiums Encashment/payment of premiums (English) Encashment/payment of premiums (French) Encashment/payment of premiums (Polish) Encashment/payment of premiums (Chinese)
Telephone : +49 228 - 977 35 33+49 228 - 977 35 - 33
Fax no. : +49 228 - 977 35 933
Email :

Claims department/requests for reimbursement

responsible for the assessment and reimbursement of doctor’s bills and prescriptions, assessment of liability claims, processingof all claims cases

Languages : Claims department/requests for reimbursement Claims department/requests for reimbursement (English) Claims department/requests for reimbursement (French) Claims department/requests for reimbursement (Spanish)
Telephone : +49 228 - 977 35 22+49 228 - 977 35 - 22
Fax no. : +49 228 - 977 35 922
Email

Internet

responsible for IT support, web design, integration of partner sites

Languages : Internet Internet (English) Internet (Spanish) Internet (Portugese)
Telephone : +49 228 - 977 35 77+49 228 - 977 35 - 77
Fax no. : +49 228 - 977 35 35
Email :

Public relations/ marketing

Are you looking for information, image material, research aids or do you have questions about the company? Simply call, fax or e-mail our PR office.

Languages : Public relations/ marketing Public relations/ marketing (English) Public relations/ marketing (French)
Telephone : +49 228 - 977 35 0+49 228 - 977 35 - 0
Fax no. : +49 228 - 977 35 944
Email :

Additional inquiries
For all remaining inquiries please send an e-mail to
Telephone Fax no.

Telephone: 0800 977 35 00 0800 977 35 00 || Fax no.: 0800 977 35 35 0800 977 35 35[ Toll-free German number  ]
In order to have access to direct dialing, you have to dial [0228] for Bonn instead of [0800]!


You can reach our switchboard at: +49 228 97735-0 +49 228 97735-0


© Care Concept AG 2022
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Care Concept AG
Your partner for health insurance abroad

 
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