Your reliable
     health insurance partner abroad

You can reach our departments at the following telephone numbers

Customer Service

responsible for answering questions regarding plans and advising and supporting new customers and interested parties.

Languages Customer Service Customer Service  (English) Customer Service  (Spanish) Policy administration (Polish)
Telephone : +49 228 - 977 35 44+49 228 - 977 35 - 44
Fax no. : +49 228 - 977 35 944
e-mail :
Broker support team

responsible for providing consulting services and conclusion of cooperation agreements, support of non-Chinese agents and partners

Languages Sales department/collaboration / Partners Cooperation / Partners (English) Cooperation / Partners (Turkish) Cooperation / Partners (French) Cooperation / Partners (Russian)
Telephone : +49 228 - 977 35 55+49 228 - 977 35 - 55
Fax no. : +49 228 - 977 35 944
e-mail :

China team

responsible for all Chinese inquiries: Chinese customers and partners

Languages : China team (Chinese) China team China team (Russian) China team (English)
Telephone : +49 228 - 977 35 88+49 228 - 977 35 - 88
Fax no. : +49 228 - 977 35 944
e-mail :

Business and Education

responsible for the support of language schools, universities/colleges, au pair agencies, companies, firms, agricultural enterprises and embassies.

Languages Business and Education Business and Education (English) Business and Education () Business and Education
Telephone : +49 228 - 977 35 84+49 228 - 977 35 - 84
Fax no. : +49 228 - 977 35 944
e-mail :
Policy administration

responsible for questions regarding receipt of application, insurance confirmation, policy changes, extensions and terminations as well as group policies

Languages : Policy administration Policy administration (English) Policy administration (Russian) Policy administration (Polish) Policy administration (Chinese)
Telephone : +49 228 - 977 35 11+49 228 - 977 35 - 11
Fax no. : +49 228 - 977 35 911
e-mail :

Encashment/payment of premiums

responsible for premium payments, direct debit transactions and payment reminders

Languages : Encashment/payment of premiums Encashment/payment of premiums (English) Encashment/payment of premiums (French) Encashment/payment of premiums (Polish) Encashment/payment of premiums (Chinese) Encashment/payment of premiums (Russian)
Telephone : +49 228 - 977 35 33+49 228 - 977 35 - 33
Fax no. : +49 228 - 977 35 933
e-mail :

Claims department/requests for reimbursement

responsible for the assessment and reimbursement of doctor’s bills and prescriptions, assessment of liability claims, processingof all claims cases

Languages : Claims department/requests for reimbursement Claims department/requests for reimbursement (English) Claims department/requests for reimbursement (French) Claims department/requests for reimbursement (Turkish) Claims department/requests for reimbursement (Polish) Claims department/requests for reimbursement (Chinese) Claims department/requests for reimbursement (Russian)
Telephone : +49 228 - 977 35 22+49 228 - 977 35 - 22
Fax no. : +49 228 - 977 35 922
e-mail

Internet

responsible for IT support, web design, integration of partner sites

Languages : Internet Internet (English) Internet (Spanish) Internet (Portugese)
Telephone : +49 228 - 977 35 77+49 228 - 977 35 - 77
Fax no. : +49 228 - 977 35 35
e-mail :

Public relations/ marketing

Are you looking for information, image material, research aids or do you have questions about the company? Simply call, fax or e-mail our PR office.

Languages : Public relations/ marketing Public relations/ marketing (English) Public relations/ marketing (French)
Telephone : +49 228 - 977 35 680+49 228 - 977 35 - 680
Fax no. : +49 228 - 977 35 944
e-mail :

Additional inquiries
For all remaining inquiries please send an e-mail to
Telephone Fax no.

Telephone: 0800 977 35 00 0800 977 35 00 || Fax no.: 0800 977 35 35 0800 977 35 35[ Toll-free German number  ]
In order to have access to direct dialing, you have to dial [0228] for Bonn instead of [0800]!


You can reach our switchboard at: +49 228 97735-0 +49 228 97735-0


 Book directly

Care Concept AG
Your partner for health insurance abroad

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