Care Concept AG • Overseas health insurance • • Service • •

**Service**
Service portal	Email / Telephone	Contact form	How to reach us	Glossary	Ausländeramt

You can reach our departments at the following telephone numbers

**Customer Service**
responsible for answering questions regarding plans and advising and supporting new customers and interested parties.	Languages
	Telephone :	+49 228 - 977 35 44+49 228 - 977 35 - 44
	Fax no. :	+49 228 - 977 35 944
	Email :

**Partner cooperation**
responsible for consulting services and conclusion of group policies and cooperation agreements	Languages
	Telephone :	+49 228 - 977 35 85+49 228 - 977 35 - 85
	Fax no. :	+49 228 - 977 35 944
	Email :

**Partner service**
responsible for all inquiries and cooperation partner relations	Languages
	Telephone :	+49 228 - 977 35 55+49 228 - 977 35 - 55
	Fax no. :	+49 228 - 977 35 944
	Email :

**China service**
responsible for all inquiries in Chinese: providing consultation to end customers, advising and concluding cooperation agreements, support of Chinese intermediaries and partners.	Languages :
	Telephone :	+49 228 - 977 35 88+49 228 - 977 35 - 88
	Fax no. :	+49 228 - 977 35 944
	Email :

**Policy administration**
responsible for questions regarding receipt of application, insurance confirmation, policy changes, extensions and terminations as well as group policies	Languages :
	Telephone :	+49 228 - 977 35 11+49 228 - 977 35 - 11
	Fax no. :	+49 228 - 977 35 911
	Email :

**Encashment/payment of premiums**
responsible for premium payments, direct debit transactions and payment reminders	Languages :
	Telephone :	+49 228 - 977 35 33+49 228 - 977 35 - 33
	Fax no. :	+49 228 - 977 35 933
	Email :

**Claims department/requests for reimbursement**
responsible for the assessment and reimbursement of doctor’s bills and prescriptions, assessment of liability claims, processingof all claims cases	Languages :
	Telephone :	+49 228 - 977 35 22+49 228 - 977 35 - 22
	Fax no. :	+49 228 - 977 35 922
	Email

**Internet**
responsible for IT support, web design, integration of partner sites	Languages :
	Telephone :	+49 228 - 977 35 77+49 228 - 977 35 - 77
	Fax no. :	+49 228 - 977 35 35
	Email :

**Public relations/ marketing**
Are you looking for information, image material, research aids or do you have questions about the company? Simply call, fax or e-mail our PR office.	Languages :
	Telephone :	+49 228 - 977 35 0+49 228 - 977 35 - 0
	Fax no. :	+49 228 - 977 35 944
	Email :

**Emergency number for medical emergencies**
In case of medical emergencies outside our hours of operation (Mon - Fri, 9 am - 5 pm CET), please dial the following phone number: +49 1803 977350. For medical emergencies in the USA, Canada or Mexico, please contact MedCare International: phone: +1 954-345-5650 (Mon - Fri, 9 am - 5 pm EST), email: care-concept@medcareinternational.com (24 h)

**Additional inquiries**
For all remaining inquiries please send an e-mail to Telephone: 0800 977 35 00 0800 977 35 00 , Fax no.: 0800 977 35 35 0800 977 35 35( Toll-free German number ) In order to have access to direct dialing, you have to dial [0228] for Bonn instead of [0800]! You can reach our switchboard at: +49 228 97735-0 +49 228 97735-0

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