Care Concept - Service: Email/Telephone

How to reach us:

Telephone

You can reach us personally on +49 228 97735 44+49 228 97735-44 from Monday to Friday between 9:00 and 17:00 CET.
You will find the telephone extensions for the individual departments below.

Contact form

You are welcome to use our contact form.
You can use many services quickly and conveniently in the My Care Concept customer portal.
The e-mail addresses of the individual departments can be found below.

Customer service portal

You can find your contracts and use many services in the My Care Concept customer portal or in the Care Concept invoice app.

Street address

You can visit us on site in Bonn:
Care Concept AG
Am Herz-Jesu-Kloster 20
53229 Bonn

Live-Chat

You can reach our colleagues in LiveChat from Monday to Friday between 9:00 and 17:00 CET.

Mailing address

Please send postal requests to:
Care Concept AG
Postfach 30 02 62
53182 Bonn

Emergency number for medical emergencies

Emergency number for medical emergencies

In case of medical emergencies outside our hours of operation (Mon - Fri, 9 am - 5 pm CET), please dial the following phone number:
+49 1803 977350.

For medical emergencies in the USA, Canada or Mexico, please contact MedCare International:
phone: +1 954-345-5650 (Mon - Fri, 9 am - 5 pm EST),
email: care-concept@medcareinternational.com (24 h)




You can reach our departments at the following telephone numbers:

Customer Service

responsible for answering questions regarding plans and advising and supporting new customers and interested parties.

Languages: Customer Service Customer Service  (English) Customer Service  (Polish) Customer Service
Telephone: +49 228 - 977 35 44+49 228 - 977 35 - 44
Fax no.: +49 228 - 977 35 944
Email:
China service

responsible for all inquiries in Chinese: providing consultation to end customers, advising and concluding cooperation agreements, support of Chinese intermediaries and partners.

Languages: China service (Chinese) China service China service (English) China service (Russian)
Telephone: +49 228 - 977 35 88+49 228 - 977 35 - 88
Fax no.: +49 228 - 977 35 944
Email:

Partner cooperation                 

responsible for consulting services and conclusion of group policies and cooperation agreements

Languages: Partner cooperation                   / Partners Partner cooperation                   / Partners (English) Partner cooperation                   (Chinese) Partner cooperation                 
Telephone: +49 228 - 977 35 85+49 228 - 977 35 - 85
Fax no.: +49 228 - 977 35 944
Email:

Partner service

responsible for all inquiries and cooperation partner relations

Languages: Partner service Partner service (English) Partner service (Chinese) Partner service / Partners (Turkish)
Telephone: +49 228 - 977 35 55+49 228 - 977 35 - 55
Fax no.: +49 228 - 977 35 944
Email:
Policy administration

responsible for questions regarding receipt of application, insurance confirmation, policy changes, extensions and terminations as well as group policies

Languages: Policy administration Policy administration (English) Policy administration (Chinese) Policy administration (Polish) Policy administration (Spanish) Policy administration (French)
Telephone: +49 228 - 977 35 11+49 228 - 977 35 - 11
Fax no.: +49 228 - 977 35 911
Email:

Encashment/payment of premiums

responsible for premium payments, direct debit transactions and payment reminders

Languages: Encashment/payment of premiums Encashment/payment of premiums (English) Encashment/payment of premiums (Chinese) Encashment/payment of premiums (French) Encashment/payment of premiums (Polish)
Telephone: +49 228 - 977 35 33+49 228 - 977 35 - 33
Fax no.: +49 228 - 977 35 933
Email:

Claims department/requests for reimbursement

responsible for the assessment and reimbursement of doctor’s bills and prescriptions, assessment of liability claims, processingof all claims cases

Languages: Claims department/requests for reimbursement Claims department/requests for reimbursement (English) Claims department/requests for reimbursement (French) Claims department/requests for reimbursement (Spanish)
Telephone: +49 228 - 977 35 22+49 228 - 977 35 - 22
Fax no.: +49 228 - 977 35 922
Email:

Internet

responsible for IT support, web design, integration of partner sites

Languages: Internet Internet (English) Internet (Spanish) Internet (Portugese)
Telephone: +49 228 - 977 35 77+49 228 - 977 35 - 77
Fax no.: +49 228 - 977 35 35
Email:

Public relations/ marketing

Are you looking for information, image material, research aids or do you have questions about the company? Simply call, fax or e-mail our PR office.

Languages: Public relations/ marketing Public relations/ marketing (English) Public relations/ marketing (French)
Telephone: +49 228 - 977 35 0+49 228 - 977 35 - 0
Fax no.: +49 228 - 977 35 944
Email:

Additional inquiries
For all remaining inquiries please send an e-mail to

Telephone: 0800 977 35 00 0800 977 35 00 , Fax no.: 0800 977 35 35 0800 977 35 35( Toll-free German number  )
In order to have access to direct dialing, you have to dial [0228] for Bonn instead of [0800]!
You can reach our switchboard at: +49 228 97735-0 +49 228 97735-0


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