You can reach our customer service Monday to Thursday between 8:00 a.m. and 6:00 p.m. and on Friday between 8:00 a.m. and 5:00 p.m.
Phone: +49 228 97735 44+49 228 97735-44
We will be happy to help you!
Customer service
Other important contacts
Team Education
Responsible for all inquiries from customers and business partners regarding educational travel
+49 228 - 977 35 84+49 228 - 977 35 - 84
Team Travel
Responsible for all inquiries from customers and business partners regarding shorter trips and incoming travel insurance
+49 228 - 977 35 86+49 228 - 977 35 - 86
Team Business
Responsible for all inquiries from customers and business partners regarding longer stays and business trips abroad
+49 228 - 977 35 85+49 228 - 977 35 - 85
China service
Responsible for all inquiries from customers and business partners in Chinese
+49 228 - 977 35 88+49 228 - 977 35 - 88
Policy administration
Responsible for questions regarding applications, insurance confirmations, policy/contract amendments
+49 228 - 977 35 11+49 228 - 977 35 - 11
Claims department
Responsible for claims assessment and reimbursements
+49 228 - 977 35 22+49 228 - 977 35 - 22
Encashment/payment of premiums
Responsible for premium payments and reminders
+49 228 - 977 35 33+49 228 - 977 35 - 33
Our team
Marisa
Customer consultant
Languages: German, English
Languages: German, English
Victor
Customer consultant
Languages: German, English, Spanish
Languages: German, English, Spanish
Jana
Customer consultant
Languages: German, Russian, English
Languages: German, Russian, English
Helmut
Customer consultant
Languages: German, Russian, English
Languages: German, Russian, English
Milena
Customer consultant
Languages: German, Russian, English
Languages: German, Russian, English
Samuel
Customer consultant
Languages: German, English
Languages: German, English
Erika
Customer consultant
Languages: German, English
Languages: German, English
Lukas
Customer consultant
Languages: German, English
Languages: German, English
Chinaservice
Languages: Chinese, English, German
In an emergency
In medical emergencies abroad outside our business hours (Mon–Thu, 8 a.m.–6 p.m. and Fri, 8 a.m.–5 p.m. CET), please call the 24-hour emergency number of ROLAND Assistance:
Phone: +49 1803 977350
Email: ambulance@roland-assistance.de
In case of illness in the USA, Canada, or Mexico, please contact our service provider MedCare International:
Phone: +1 954 345-5650 (Mon–Fri, 9 a.m.–5 p.m. EST),
Email: care-concept@medcareinternational.com
How to find us
Street address
Care Concept® AG
Am Herz-Jesu-Kloster 20
53229 Bonn
Am Herz-Jesu-Kloster 20
53229 Bonn
Mailing address
Care Concept® AG
Postfach 30 02 62
53182 Bonn
Postfach 30 02 62
53182 Bonn
