Service Contact Contact form Glossary Ausländeramt



Customer service

You can reach our customer service Monday to Friday between 9:00 a.m. and 5:00 p.m.
Phone: +49 228 97735 44+49 228 97735-44
E-Mail: beratung@care-concept.de
LIVE CHAT

Our team

Marisa
Marisa
Customer consultant
Languages: German, English
Victor
Victor
Customer consultant
Languages: German, English, Spanish
Jana
Jana
Customer consultant
Languages: German, Russian, English
Helmut
Helmut
Customer consultant
Languages: German, English
Milena
Milena
Customer consultant
Languages: German, English
Samuel
Samuel
Customer consultant
Languages: German, English
Erika
Erika
Customer consultant
Languages: German, English
Lukas
Lukas
Customer consultant
Languages: German, English
Chinaservice
Chinaservice
Languages: Chinese, English, German

In an emergency

In case of medical emergencies outside our hours of operation (Mon - Fri, 9 am - 5 pm CET), please dial the following phone number:
+49 1803 977350.

For medical emergencies in the USA, Canada or Mexico, please contact MedCare International:
phone: +1 954-345-5650 (Mon - Fri, 9 am - 5 pm EST),
email: care-concept@medcareinternational.com (24 h)

Other important contactse

China service
Responsible for all inquiries from customers and business partners in Chinese
   +49 228 - 977 35 88+49 228 - 977 35 - 88
Policy administration
Responsible for questions regarding applications, insurance confirmations, policy/contract amendments
   +49 228 - 977 35 11+49 228 - 977 35 - 11
Claims department
Responsible for claims assessment and reimbursements

   +49 228 - 977 35 22+49 228 - 977 35 - 22
Encashment/payment of premiums
Responsible for premium payments and reminders

   +49 228 - 977 35 33+49 228 - 977 35 - 33

How to find us

Street address
Care Concept® AG
Am Herz-Jesu-Kloster 20

53229 Bonn
Mailing address
Care Concept® AG
Postfach 30 02 62

53182 Bonn