An early termination must be submitted in writing (My Care concept Customer portal, e-mail, post, FAX), there are, however, no formal guidelines that need to be fulfilled in your written request of termination. We need the following information in order to process your request: the policy number, the insured person’s name, the original end date of coverage, the requested termination date, the reason for termination and, if applicable, proof of departure. The repayment of any overpaid insurance premiums is possible with a deduction of a 5 EUR processing fee.
Early termination is possible when:
- the stay abroad is terminated prematurely;
- the preconditions for the stay abroad no longer apply; and
- you are subject to public health insurance coverage.
- When the entry visa is not granted or the entry into the country does not take place for other reasons, the written cancellation of the application is possible before the intended start of coverage.
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